FAQ's | Fathom Events

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What is Fathom Events?
Simply put, we’re one of the largest distributors of event cinema in North America! Our specialty is bringing a wide variety of live and pre-recorded content to the big screen. We’ve got something for everyone: live concerts and sporting events, The Metropolitan Opera and The Bolshoi Ballet, Broadway stage productions, Turner Classic Movies, , Anime favorites, faith and inspirational series, special premieres, series finales and boxing events. We even broadcast live Q&A’s with featured stars, directors, and producers, all through our network of over 2000 screens nationwide. We call it the “DBN” – our very own Digital Broadcast Network, and it’s magic!
How long has Fathom Events been around?
We’re the OG’s of event cinema! We started in 2002 as a test in a few theaters, and quickly became a popular alternative for on-screen entertainment. We’re owned by the three largest U.S. theater chains – AMC, Cinemark, and Regal – and we’re ranked the 10th largest U.S. movie distributor in the nation.
Are Fathom Events like regular movies?
Our events play on the big screen for a limited time – sometimes one night only – or exclusively for just a few days. They are more than just a movie! Think concerts and boxing matches, panel discussions and cast Q&A sessions broadcast live across the country in real time. . Some events even include a sneak peek into backstage access, talent intros and behind-the-scenes bonus footage. We’ve also been known to bring in live talent for meet and greets and red carpets, too. We love a good photo op (so be sure to tag us @fathomevents).
What’s the difference between a ‘Series’ and an ‘Event’?
We bring a variety of events to cinemas. Some are one and done – others, such as The Metropolitan Opera Season and Turner Classic Movies are a series of titles that play throughout the year. Variety is our middle name. . We have something for everyone.
What are the benefits of attending a Fathom event? 
Seeing a Fathom event is a cool way to experience live shows and special engagements close to home without having to pay for expensive seats or big crowds. Plus, you’ll have easy access to delicious concessions, a high-definition picture and dynamic sound. No inconvenient parking, plane tickets or hotel stays required.
Where can I buy tickets and check showtimes? 
Easy-peasy. Check out showtimes and easily grab your tickets in advance at fathomevents.com or atomtickets.com. You can also visit your local cinema’s website or box office.
If I buy a ticket online, how do I get it?
Once you purchase your tickets online, you can either print out the email confirmation, or show it right from your smartphone at the theater. The details should be listed right on the emailed confirmation.
What if I didn't receive a confirmation for my online ticket purchase? 
We show great events, but we don’t sell the tickets. Since all ticket purchases are handled directly by our cinema and online ticketing partners, just reach out directly to the location where you purchased them for instructions.
Why isn’t the event playing at my favorite theater?
While we’d love for our events to play everywhere, they don’t play in all cinemas. It’s easy to search -- just go to fathomevents.com and enter your zip code to check for Fathom event titles playing near you.
How do I get directions to the cinema?
Easy! After you reserve your tickets at fathomevents.com, you will land on the “theater locations” page. Just click the “Get Directions” link and it’ll help you find your way.
How do I submit a comment about an upcoming or past event? 
We love hearing from you – it helps us to bring you the best events. You can DM us anytime! We’re @fathomevents on Facebook Instagram and Twitter. Not on social media? No worries - email us directly at info@fathomevents.com.
How do I send Fathom event information to friends? 
You’ve got options! Connect with us on social and share with friends. We’re @fathomevents on Facebook, Instagram, Twitter, TikTok and YouTube. Prefer to share an email? No problem. Sign up at fathomevents.com.
Why don’t you offer your events on DVD or Blu-Ray?
Our passion is cinema, and our specialty is bringing you great events to the big screen!
Why are Fathom events sometimes priced differently than a regular movie ticket? 
Tickets to our events may vary slightly from theater to theater.
How do I unsubscribe from Event Alerts? 
We hate to see you go, but all you have to do is click the “unsubscribe” button at the bottom of the email. After that, we’ll take care of the rest (give us a day or so for it to take effect).
You have upcoming events listed, but I can't figure out how to buy tickets. What's going on? 
If there is not a “Buy Tickets” button, then the event is not on sale yet. Once tickets go on sale, the website will be updated. Keep checking back!
Do you offer group ticket discounts?
Currently, Fathom Events is unable to offer group ticket discounts for events. In the future, this may be possible for some events, and we will indicate so on the “Event Detail” page for those events. 
How do I contact Fathom for general questions?
We’d love to hear from you! Send us an email at info@fathomevents.com or learn more at https://www.fathomevents.com/contact-us (You should hear back from us within 24 hours or less!)
I’m a member of the media. How can I reach you?
Reach out to us, directly at press@fathomevents.com or check out our press portal at https://corporate.fathomevents.com/press
If I sign up for your newsletter, what do you do with my information?
We respect your privacy and never sell your information. We only collect your name, email address zip code and genre preference. For the fine details, check out our Terms of Use and Privacy Policy.
How do I find out more about potential business opportunities with Fathom Events? 
Reach out to us at info@fathomevents.com or check out our corporate site for more information. The possibilities are endless!
Love a good enter-to-win promo?
Check out our latest Terms & Conditions for details.

Why are there tickets available for sale at one theater and not another for the same event?
For some events, online ticketing may open up on a rolling basis and take up to a week. We suggest checking back often as new cinema locations may be added or if more tickets may have become available.

In other instances, not every cinema within Fathom’s theater network has the technology required to show all of our events. Fathom, in partnership with the content providers and theater circuits, will determine a strategic footprint of theater locations based the type of event as well as demand.
You have upcoming events listed, but I can’t see a theater list or buy tickets for the event?
Theater lists are available as soon as tickets are on sale to the general public. In some instances we announce an event before tickets are on sale. Some events will have a private ticketing window. A private ticketing window is a reserved window, in which consumers may purchase tickets before tickets go on sale to the general public. In this case, you will not see a theater list until the general public sale date. Such is the case with The Met: Live in HD series.

We recommend signing up to receive an email or mobile notification about this event directly on the event page or checking back later.
If I buy a ticket online, how do I get my tickets?
After you purchase your tickets via one of our online ticketing partners (please see How do I buy tickets?), follow instructions to print out your purchase confirmation or bring the approved mobile confirmation. Take this printout or approved mobile confirmation with you to the movie theater box office to exchange it for your tickets. We recommend arriving to the cinema 15 – 20 minutes before stated show time to redeem your confirmation for tickets and get a great seat.

If you experience problems with this process, please contact the online ticketing partner customer support team directly. To determine who your online ticketing partner is, please see “How do I buy tickets?” Tickets purchased online are non-transferable between participating theaters.
What if I do not receive a confirmation for my online ticket purchase?
All ticket purchases are handled by our online ticketing partners. Please contact their customer support team directly for any ticketing issue – information is available on their websites. To determine who your online ticketing partner is, please see “How do I buy tickets?”
How do I get a refund or exchange my tickets?
Fathom Events does not manage or engage in any ticketing transaction activity. Refunds and exchanges are only handled via one of our online ticketing partners or at the participating movie theater's box office. Please visit the website of the ticketing partner for which you made your purchase for their refund and exchange policies. To determine who your online ticketing partner is, please see “How do I buy tickets?”
Do you offer group ticket discounts?
Currently, Fathom Events is unable to offer group ticket discounts for events. In the future, this may be possible for some events, and we will indicate so on the “Event Detail” page for those specific events.
Why are Fathom Events sometimes priced differently than a regular movie ticket?
Fathom Events offers unique, cinematic experiences often paired with never-before-seen content that does warrant different pricing than a regular movie. Fathom works with the participating theater circuits to recommend the best value for your entertainment dollar. Prices vary across theater circuits and locations.

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