FAQs

Overview

(Q) What is Fathom Events?
(A) Fathom Events is the host of cinematic experiences that offer high quality, affordable entertainment events broadcast to the big screen. Audiences get the best seat in the house – in the comfort and convenience of their local movie theater – for live and pre-recorded concerts, world-class opera, sporting events, comedy acts, original programming featuring the biggest names in radio and television and many more. 

Many events include exclusive behind-the-scenes content and special extras, giving audiences unique experiences that they can’t see at home. This is all made possible by Fathom’s live digital broadcast network (DBN). What began in 2002 as a test in a few cinemas has turned into a popular alternative entertainment trend that has seen substantial growth over the past several years. 

Fathom Events is the recognized leader in the alternative entertainment industry and is co-owned by the three largest movie theater circuits in the United States:  AMC Entertainment Inc., Cinemark Holdings, Inc. (NYSE: CNK) and Regal Entertainment Group (NYSE: RGC).

(Q) How are Fathom Events broadcast in movie theaters?
(A) Currently, Fathom Events has access to more than 17,000 screens and more than 750 live broadcast theaters in the top 50 markets in the United States. Fathom Events beams live and pre-recorded events via satellite to audiences in cinemas via our digital broadcast network.

(Q) Are Fathom Events like regular movies?
(A) No. Fathom Events turn movie theaters into event venues. Unlike regular movies, Fathom Events are shown on screen in cinemas for only one night or for limited-run encores. Each and every event features exclusive content that can’t be seen anywhere else. A Fathom Event is truly a one-of-a-kind experience.

Ticketing for Fathom Events are available on this website and at participating movie theater box offices. We encourage advanced ticket purchases so admission can be guaranteed. Seating is on a first-come, first-serve basis, and can be very limited for these exclusive events.

Since a Fathom Event isn’t your typical movie theater experience, feel free to applaud, dance or sing-along!

(Q) What types of events does Fathom Events offer?
(A) Fathom Events offer one-of-a-kind content including live, high-definition performances of the Metropolitan Opera, performing arts, major sporting events, music concerts, comedy series, Broadway shows, original programming featuring entertainment’s biggest stars, socially relevant documentaries with audience Q&A and much more. Fathom Events offer audiences behind-the-scenes features and unique extras, creating the ultimate entertainment experience for fans of all ages.

(Q) Why should I attend a Fathom Event?
(A) Fathom Events offer:

  • A great alternative to attending live events without the hassles of expensive tickets, parking and obstructed views
  • Cinema surround sound and a high-resolution picture, making every seat feel like a front-row seat
  • Exclusive entertainment not found anywhere else, including behind-the-scenes footage, interviews and other unique offerings
  • Easy ticketing options via this website or at participating movie theater box offices
  • Convenient local movie theater locations with top-notch concessions

(Q) Why isn't the event happening near me? There is a movie theater right down the street!

(A) Each theater manages its schedule of both first-run movies and Fathom Events based on local market demand. Our theater circuit owners and affiliates select the specific theaters they want to include for each Fathom Event.  In some cases, not every cinema has the technology required to show all of our events.  

(Q) What's the difference between a “Series” and an “Event”?
(A) An event takes place at a select list of participating cinemas, usually for one day or for a limited-run of two-three days. A series is a collection of individual events that can span longer than a week or two, often for a large part of the year. For example, The Met: Live in HD series plays in individual markets throughout the year at a select list of participating theater locations. Each Met performance represents an event within the series.

(Q) How do I send Fathom Events information to friends?
(A) We encourage sharing information about upcoming events with friends! Each event page is equipped with buttons under the title to share with friends on Facebook, Twitter, Google+ and Pinterest. 

We also encourage you and your friends to sign up for our email newsletter or mobile alerts that announce upcoming Fathom Events information. Simply fill out the Stay Connected form on our website and Fathom will be able to send you customized notifications about events that you are most interested in. In each of the emails you receive from Fathom Events, you have an option to Forward to a Friend or invite your friends to follow us on our social media channels such as Facebook, Twitter, or Google+

(Q) I live in Canada—why I can't see one of your events?
(A) Currently, Fathom Events only has rights to show our events in the United States. We are able to show our events in Canada via a distribution partner on an extremely limited basis. 

(Q) Why aren’t Fathom Events available on DVD?
(A) Fathom Events are only shown in movie theaters that are part of the Fathom Events cinema broadcast network. All distribution decisions (including where the content is distributed) are determined by the owners of the content, not Fathom Events. For select events, Fathom Events will work with our content providers to make these available on DVD or online after its cinema engagement. If this is the case, it will be noted on the event page of this website as well as through Fathom Events’ social media channels.

Ticketing

(Q) Where do I find available tickets for upcoming events?
(A)  Select an upcoming event from our calendar at the bottom of the website, the “List All Events” button on desktop or “Events by Date” on a mobile device.  Once you have selected an event, click on the orange “Buy Tickets” Button. This will prompt a mapping function for participating cinemas in your area.

If you are unable to purchase tickets for a Fathom Event online, you can also purchase by visiting the box office at your local participating cinema. 

(Q) How do I buy tickets?
(A) Tickets are available online at FathomEvents.com via one of our online ticketing partners or at the following participating theaters' box offices:

(Q) Why are there tickets available for sale at one theater and not another for the same event?

(A)  For some events, online ticketing may open up on a rolling basis and take up to a week. We suggest checking back often as new cinema locations may be added or if more tickets may have become available.

In other instances, not every cinema within Fathom’s theater network has the technology required to show all of our events. Fathom, in partnership with the content providers and theater circuits, will determine a strategic footprint of theater locations based the type of event as well as demand. 

(Q) You have upcoming events listed, but I can’t see a theater list or buy tickets for the event?
(A) Theater lists are available as soon as tickets are on sale to the general public. In some instances we announce an event before tickets are on sale. Some events will have a private ticketing window. A private ticketing window is a reserved window, in which consumers may purchase tickets before tickets go on sale to the general public. In this case, you will not see a theater list until the general public sale date. Such is the case with The Met: Live in HD series.

We recommend signing up to receive an email or mobile notification about this event directly on the event page or checking back later.

(Q) If I buy a ticket online, how do I get my tickets?
(A) After you purchase your tickets via one of our online ticketing partners (please see How do I buy tickets?), follow instructions to print out your purchase confirmation or bring the approved mobile confirmation. Take this printout or approved mobile confirmation with you to the movie theater box office to exchange it for your tickets. We recommend arriving to the cinema 15 – 20 minutes before stated show time to redeem your confirmation for tickets and get a great seat. 

If you experience problems with this process, please contact the online ticketing partner customer support team directly. To determine who your online ticketing partner is, please see “How do I buy tickets?” Tickets purchased online are non-transferable between participating theaters.

(Q) What if I do not receive a confirmation for my online ticket purchase?
(A) All ticket purchases are handled by our online ticketing partners. Please contact their customer support team directly for any ticketing issue – information is available on their websites. To determine who your online ticketing partner is, please see “How do I buy tickets?

(Q) How do I get a refund or exchange my tickets?
(A) Fathom Events does not manage or engage in any ticketing transaction activity. Refunds and exchanges are only handled via one of our online ticketing partners or at the participating movie theater's box office. Please visit the website of the ticketing partner for which you made your purchase for their refund and exchange policies. To determine who your online ticketing partner is, please see “How do I buy tickets?

(Q) Do you offer group ticket discounts?
(A) Currently, Fathom Events is unable to offer group ticket discounts for events. In the future, this may be possible for some events, and we will indicate so on the “Event Detail” page for those specific events.

(Q) Why are Fathom Events sometimes priced differently than a regular movie ticket?
(A) Fathom Events offers unique, cinematic experiences often paired with never-before-seen content that does warrant different pricing than a regular movie.  Fathom works with the participating theater circuits to recommend the best value for your entertainment dollar. Prices vary across theater circuits and locations. 

Staying Connected

(Q)  How do I sign up for the Fathom Insider Newsletter and why do you need so much information from me?
(A) To receive our newsletter containing upcoming Fathom Event information, please fill out the Stay Connected form. Once you have completed the form, Fathom will be able to send you customized notifications about events that you are most interested in, including the Fathom Insider. We try to capture as much information about you as possible, so we may customize the type and number of emails you receive. 

(Q) How do I sign up to receive event alerts about certain genres of Fathom Events?

(A) Fathom Events now offers alerts about events via email and mobile text messages! To sign up for specific genres of events, fill out the Stay Connected form. By selecting the genres of events that you are interested in hearing about, we will be able to send you alerts for future events in these categories.

To sign up for mobile alerts today, text the following keywords to FATHOM (328466).
Fathom Alerts: 10 messages/month. Text STOP to Cancel. Text HELP for Help. Message & Data Rates May Apply. Click to read our full mobile alerts terms and conditions.

ARTS for Arts & Entertainment events

CLASSICS for Classic Film events

COMEDY for Comedy events

CONCERTS for Concert events

ORIGINALS for Original Programming events

PREMIERES for Premiere/Red Carpet events

SPORTS for Sporting events

TVRADIO for TV & Radio Special events

EVENTS for all mobile alerts


(Q) How do I unsubscribe from email and mobile alerts?
(A) You may unsubscribe from any of the event alert emails you receive from Fathom Events. Simply click the unsubscribe link at the bottom of the email and you may need to remove yourself from multiple lists or unsubscribe from all. Note it may take up to seven days before we can completely remove you from the mailing list.

To opt-out of mobile alerts, text STOP to FATHOM (328466) to cancel.

Contact Us

(Q) I have a general question about Fathom Events, one of your events, my recent experience etc. How do I contact you?
(A) Send us an email with your question to info@fathomevents.com or call us at 1-855-473-4612. A member of our staff will return your email within 48 business hours.

(Q) How do I submit a comment about an upcoming or past event?
(A) You can submit comments on the individual event pages on our website or you can connect with us via our social media channels, Facebook, Twitter, or Google+

After an event has passed, we encourage you to take our event survey at www.TellFathom.com. Select the event you would like to submit comments for. We appreciate your feedback in helping us improve the experience for future events.

(Q) I am a member of the media and am interested in speaking with someone about a Fathom Event or series. Who can I talk to?
(A) If you are a member of the media, visit our online Press Room for resources or contact us directly at press@fathomevents.com or 720-262-2753. Your inquiry will be directed to our Media Relations department, who will contact you within 24 hours or less.

(Q) I am interested in working with Fathom Events, how do I find out more about potential business opportunities?
(A) Please visit our corporate website for more information and contact details.